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  • Privacy Policy

    Updated – 17/05/18

    This privacy policy provides you with information on how Plastic Online Limited (Ltd.) collects, processes and protects any information that you give Plastic Online Limited (Ltd.), when you use this website.

    Plastic Online Limited (Ltd.) is committed to ensuring that your privacy is protected.

    Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Plastic Online Limited (Ltd.) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    What data we collect

    We may collect the following information:

    • Name
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers

    What legal basis we process data on

    The incoming GDPR (General Data Protection Regulation) sets out multiple lawful basis under which companies may process your information. Plastic Online Limited (Ltd.) relies on the following:

    Consent

    In some circumstances we will request your consent in contacting you for marketing and special offer communications. This consent will always be requested in a clear manner and detailed what communications that you are consenting to receive.

    Contractual Obligations

    The most common basis we use for process personal data is under contractual obligation. The data that we require to process your order (Such as Name, Address, E-mail address etc.) will all be processed under this basis and processed by the relevant third party to fulfil your order.

    Legal Compliance

    If Plastic Online Limited (Ltd.) is required by law to provide personal data to comply with a statutory obligation or common law, then Plastic Online Limited (Ltd.) is bound to providing that information only to the relevant authority.

    What we do with the data we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • To process orders via our website, phone or postal orders.
    • To respond to order queries, requests, complaints and to provide high quality customer service.
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using your email address, where consent has been provided.
    • From time to time, we may also use your information to contact you for market research purposes.
    • We may contact you by email, phone, fax or mail with notifications of our current live orders.
    • We may contact our previous purchasing customers via post with Plastic Online Limited (Ltd.)’ annual brochure periodically, under the basis of legitimate interests and to keep you up-to-date with our latest products.

    We will never share your information to any third parties for any purposes other than to process your order and provide you with the best retail experience possible.

    Plastic Online Limited (Ltd.)’ data integrity and compliance with data protection laws is of the highest priority.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Our systems are regularly monitored and tested for vulnerabilities via methods such as penetration testing. Access to personal data is securely password protected and encrypted with SSL/TLS encryption.

    Plastic Online Limited (Ltd.) is an accredited PCI DSS compliant retailer, ensuring your payment information is securely handled through all mediums of transaction.

    Who do we share your personal data with?

    We may share elements of your personal data with trusted third parties as part of our business operations.

    Each third party will ONLY be provided with the information necessary to perform their required services. They also may only use your data for the exact purposes required and are not permitted to share your data further.

    Once the required data is no longer necessary to provide the relevant service, it is then deleted or rendered anonymous. Any third party that we terminate relations with have a responsibility to delete the data that we have provided.

    We have categorised these third parties as follows:

    • Delivery and Distribution Services

    These are the various operational companies such as delivery couriers and parcel services. They will require details such as your name, address and contact number to provide our delivery service across the globe.

    • Payment Acquirers

    We work with several payment acquirers to provide the most flexible checkout service possible for our customer. They will require personal and payment data in order to process your transaction. The transmission and processing of this data is highly scrutinised and complies fully with PCI DSS regulations.

    • IT Infrastructure Services

    These are companies that we work with to provide our web hosting, platforms and site features to provide our order process. We work closely with all of these third parties to ensure that all acquired data is stored securely and managed responsibly.

    • Marketing Processors

    We engage with several third parties to provide our electronic and physical marketing communications. They assist in tailoring the best marketing solution for both us and our customers to keep you in the know of our current products. Data shared with these third parties is only done so under the basis of clear, concise consent which is gathered during the checkout process. We actively monitor the consent for this information to be shared and may be withdrawn via various means (Such as unsubscribing from a marketing e-mail or contacting us via e-mail at sales@plasticonline.co.uk).

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites.

    Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

    You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@plasticonline.co.uk

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting where the necessary consent is granted.

    Data Subject Rights

    Data protection laws grants all data subjects the following individual rights over your data:

    Right of access – You have the right to access and request a copy of all the data that we hold for you.

    Right of rectification – If you feel that any data that we hold about you is inaccurate or incomplete, you have the right to request for us to amend this data. We must action a request for rectification within one calendar month. Please note that in some circumstances we may refuse a request if we are under a legal obligation to.

    Right of erasure – This may also be referred to as “the right to be forgotten”. You may make a request for us to erase the personal data that we process for you. This is under the basis that you withdraw your consent for us to process such data or you feel that we are unlawfully/incorrectly processing your data. We must action a request for erasure within one calendar month. Please note that in some circumstances we may refuse a request if we are under a legal obligation to retain this data in question.

    Right to restriction of processing – You have the right to restrict the processing of your data, however the data can still be stored. This right can be exercised under the circumstances that the data subject; contests the accuracy of their personal data and we are verifying this accuracy, believes that the data has been unlawfully processed and the subject opposes erasure, has objected to the processing of their data and we are considering whether our legitimate grounds overrides this objection.

    Right to Portability – You have a right to receive any personal data that you have provided to us so that it may be transferred to another data controller. This request is only applicable to the data that you have provided to us.

    Right to Object – You have a right to object to us processing your personal data based on legitimate interest or the performance of a task in the public interest/exercise of official authority (including profiling or to object to direct marketing.

    Right to Withdraw Consent – You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.

    Right to Opt-out of Marketing Communications – You may withdraw your consent to receive marketing communications at any time. This can be actioned by:

    • Clicking the “unsubscribe” link that is on the bottom of all of our e-mail marketing
    • Logging into your account online and changing your settings under the “Newsletter Subscription” section.
    • Contacting us directly via e-mail sales@plasticonline.co.uk or via phone 01482 333 800.
    • Write to Plastic Online Limited (Ltd.), Unit 23 Gothenburg Way, Kingston Upon Hull, East Yorkshire, HU7 0YG

    Please note that you may continue to receive communications from Plastic Online Limited (Ltd.) for a short period of time whilst we update your preferences and our systems.

    Right of Complaint – You also have the right to lodge a complaint if you believe we are handling your data irresponsibly or your data is being unlawfully processed by us. You may lodge this complaint with the UK Information Commissioner’s Office, full details on this process can be found at www.ico.org.uk.

    What are cookies?

    Cookies are small text files that are used to store or retrieve information to perform certain functions and remember visits to a website. There are 2 distinct types of cookies – session cookies and persistent cookies.

    • A session cookie is only accessible while your browser is open, and is deleted as soon as you navigate away from our website.
    • A persistent cookie can remain on your computer for a pre-defined period of time, or until they are forcibly deleted.

    Other technologies including pixels, tags, web beacons or local storage also store and retrieve data on a device and are similar to cookies. A further explanation about cookies is available here.

    How we use the information gathered by cookies

    We use information gathered from cookies to help improve your experience on our website, for security and to personalise content and advertising. For example, they help us to identify and customise the experience for you or to determine the most relevant related products to show you when you’re browsing our website. The list below details how we use cookies on our website:

    • To tailor advertisements or promotions you receive. For example, if you have looked at a specific type of item, we might use this information to personalise any subsequent advertisements you see. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you. We may also provide you with advertisements which may be customised using information such as the search terms you use on our site. For example, if you searched for a specific product or accessed our site via a specific banner ad or search word, we may present you with content and/or offers linked to that banner ad or search-word.
    • We may use navigational information about where you go on our site to better understand how our site is used and to ensure that the product offerings that are presented to you are relevant.
    • We do not use any data about where you go, or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies.
    • We may collect information on how frequently you visit the site and the type of products and/or services that you view to enable us to measure the popularity of our sites and our product offerings.

    Types of cookies used by us

    Strictly Necessary Cookies

    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through the checkout process, making sure that the plasticonline.co.uk website looks consistent or remembering what’s in your basket when you’re looking to buy some plastic.

    Without these cookies, many of the basic functionalities of our website – the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can’t provide.

    – these cookies make the basic functions of the website work.

    Performance Cookies

    These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages that they don’t. This understanding enables Plastic Online Limited (Ltd.) to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each product page).

    These cookies don’t collect information that identifies a visitor – so we can’t identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the Plastic Online Limited (Ltd.) website works.

    – these cookies collect anonymous information on the pages visited.

    Functionality Cookies

    These cookies allow the Plastic Online Limited (Ltd.) website to remember the choices you make as you browse the site (for instance, your login details). They provide more enhanced and personal features.

    The information these types of cookie collect is anonymised and the usage only relates to our website – they cannot track your browsing activity on other websites once you’ve departed the plasticonline.co.uk website.

    – these cookies remember choices you have made to improve your website experience on our website, i.e. www.plasticonline.co.uk.

    Advertising or Targeting Cookies

    These cookies are used to deliver adverts more relevant to you, and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert – to hopefully stop them becoming annoying and repetitive.

    These cookies remember that you have visited plasticonline.co.uk, track what products you may have looked at, and this information may be shared with our advertising partners. If you see an advert from Plastic Online Limited (Ltd.) once you have left our site and are browsing other sites on the internet, that magically seems to understand what previously interested you (you browsed a specific set of products, and then see deals for those products) then this is enabled by targeting cookies.

    Although behavioural advertising cookies can track your activity around the internet they cannot identify you personally, even if you are signed in to our website. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

    If you would like more information about OBA, including how to opt-out of these cookies, please visit Your Online Choices or Advertising Opt-Out.

    – these cookies collect information about your browsing habits in order to make advertising more relevant for you.

    Third party cookies

    We use cookies served by trusted third parties in order to improve our website; personalise your experience; and understand how our website is used. We also use cookies to make our advertising on other websites more relevant.

    A list of third party cookies is as follows (Please note we are not responsible for the content hosted on third party sites listed below):

    Google

    Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis.

    To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the partners page of Google’s privacy policy by clicking here.

    You can also opt out of Google Analytics by installing the browser plugin tool available by clicking here.

    Facebook

    Facebook uses cookies to provide, protect and improve the Facebook Products, such as by personalising content, tailoring and measuring ads, and providing a safer experience. You can access their cookie policy by clicking here.

    Bing

    Bing uses cookies to more effectively market their product or service, they use a small text file known as a cookie to record the completion of your transaction. Bing Ads wants to assure you that any information that is gathered will remain anonymous and cannot be used to identify you. You can access their cookie policy by clicking here.

    Mailchimp

    We use a third party service to send out our newsletter and administer our mailing list, called MailChimp. They may use cookies when you subscribe to newsletters or contact us. You can access their privacy policy by clicking here.

    Payment Processing

    The third party payment processors we use both collect, use and process your information, including payment information, in accordance with their privacy policies. They may also collect cookies to help with security and onsite monitoring.

    You can access their respective privacy policies via the following links:

    • PayPal – Click here to view privacy policy
    • Sagepay – Click here to view security policy

    Accept or reject cookies

    There are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods of doing so are described below. You are welcome to block the use of some or all of the cookies we use on our website however please be aware that doing so will impair our website and its functionality or may even render some or all of it unusable.

    You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

    You can find more detailed information about cookies and adjusting your browser settings by visiting All About Cookies and Your Online Choices.

    Changing your browser settings

    You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

    Google Analytics opt-out browser add-on

    You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on which is available here

    Clear existing cookies

    To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

    Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

    Cookies used on plasticonline.co.uk

    Below is a table of cookies used by the Plastic Online Limited (Ltd.) website.

    COOKIE nameCOOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND Your session ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.

    This policy was updated: May 2018