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    Welcome to Plastic Online Limited's Terms & Conditions.


    Please read these Terms & Conditions carefully as you will be required to agree to them before you place an order for products from our website.


    About Us

    Company Name: Plastic Online Limited (Ltd.)
    Registered Office: Unit 23 Gothenburg Way, Kingston Upon Hull, East Yorkshire, HU7 0YG
    Company Number: 6871689 Registered in England and Wales
    VAT Number: 970 7195 94
    Contact: Tel: +44 (0) 1482 333 800
      Fax: +44 (0) 1482 333 809
      Email: sales@plasticonline.co.uk


    "COMPANY", "WE", "US" and "OUR" means Plastic Online Ltd.


    "CUSTOMER", "BUYER", "YOU" and "YOUR" means the person(s) or company purchasing the goods from the company.


    "GOODS" means the products the company is to supply.



    Prices are subject to change without prior notice.


    All prices are believed to be correct at time of display however in the unlikely event of an error resulting in an incorrect price being displayed, we reserve the right to correct the price. If this occurs, you will be informed immediately and asked whether you wish to proceed with the purchase.

    Our site shows all prices both inclusive and exclusive of VAT for your convenience.


    Payment for online website orders can be made by most major credit and debit cards or by Paypal.


    Payment for quotations can be made by most major credit and debit cards, Paypal, Bacs transfer and by cheque.


    Your order will be dispatched once full payment has been received and cleared.


    For school, government departments and account customers payment is due 30 days from the month end of the invoice date and can be paid by most major credit and debit cards, Paypal, Bacs transfer and by cheque.



    We are unable to deliver to PO Box addresses.


    The delivery method used is based on the size and weight of the order and also dependant on your location. Delivery will be by either Royal Mail, by courier/pallet company or by our own transport. For deliveries made by courier/pallet or our own transport someone must be at your delivery address to sign for your parcel.


    The risk in goods shall pass to you when the goods are delivered. Delivery is deemed to have taken place once a signature has been received accepting the delivery.


    From receipt of cleared payment, we will endeavour to dispatch your order within 2-5 working days unless a longer delivery time is shown on the product delivery details page.


    Dispatch times are calculated in working days i.e. Monday to Friday (excluding Bank Holidays).


    Whilst delivery dates are given in good faith, no responsibility can be accepted for costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of your order.


    Force Majeure

    A force majeure event means the company shall not be liable for any loss or damage which may be suffered by the customer as a direct or indirect result of the company delaying in or being prevented from carrying out it's obligations by reasons of:


    (a) an act of God, riot, strike, lock-outs, trade disputes, labour disturbances, fire, flood, terrorism, war;


    (b) accidents, breakdown of plant or machinery;


    (c) difficulty obtaining or unavailability of materials and/or components;


    (d) any other circumstances whatsoever outside the control of the company.


    Where possible, we will contact you if a force majeure event arises and do our best to limit the impact of the delay.



    It is the responsibility of the customer to ensure the product they have chosen is entirely suitable for the purpose for which it is ultimately intended.


    The materials on our website are provided "as is" without any express or implied warranty of any kind. This includes warranties of merchantability, non infringement of intellectual property, or fitness for any particular purpose or event.


    Under no circumstances shall Plastic Online Ltd or its suppliers be liable for any damages whatsoever (including and without limitation, damages for loss of profits, business interruption, loss of information, indirect or punitive damages) arising out of the use of or inability to use the products. Even if Plastic Online Ltd has been advised of the possibility of such damages.


    Plastic Online Ltd and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within our website.

    Industry Standard Tolerances

    Please email us at info@plasticonline.co.uk or phone 01482 333 800 before ordering if you would like information or require specific material tolerances.


    Due to colour variations on different monitors and colour printers, if you are concerned about exact colour matches and wish to clarify, we recommend that you first request a sample to ensure proper colour representation.


    All content and information, text, graphics and images is the property of Plastic Online Ltd or the property of their respective owners and is protected by United Kingdom Copyright Laws.

    All trademarks displayed are the property of their respective owners.



    Faulty or Damaged Goods

    In the unlikely event the goods you receive are faulty or damaged the following procedure must be followed;


    (a) you must notify us in writing either by post, fax or email within 30 days after you receive the goods. Notification by telephone will not be accepted.


    (b) we will ask for photographic evidence to help us process your replacement and also aid us in any claims which may require processing.


    (c) you will be provided with a return authorisation number.


    (d) in this case, we will supply a replacement and it is likely the defective product will be collected when the replacement is delivered.


    Unwanted Goods (For private consumers)

    Under the Consumer Protection (Distance Selling) Regulations, you have the right to return unwanted goods up to 14 days after you receive the goods. To exercise your right of cancellation the following procedure must be followed;


    (a) the goods must be in an unused and new condition.


    (b) protective film must not be removed. Goods with protective film prevent scratches therefore if any goods are returned to us without this film in place, we are unable to re-sell the goods and therefore a refund will be refused.


    (c) you must notify us in writing either by post, fax or email. Notification by telephone will not be accepted. You must provide us with your order number and details of the goods you wish to return


    (d) you will be provided with a return authorisation number.


    (e) the goods must be returned to us at Unit 23 Gothenburg Way, Kingston Upon Hull, East Yorkshire, HU7 0YG. The cost of returning the goods will be borne by you. The goods are your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that tracks and insures you for the value of the goods.


    (f) upon receipt of your unwanted goods, we will quality check them to ensure the product has not been used or the protective film removed. Once these checks have been made, we will confirm the outcome and where appropriate, issue a full 100% refund within 30 days.



    (a) any goods custom made to your specifications, for example cut to size material.


    (b) any goods personalised or amended at your request

    Improper Returns

    If you return a product without following the correct procedure as set out in these Terms & Conditions, we reserve the right:


    (a) not to refund or replace the item.


    (b) to retain the goods until you pay an appropriate re-delivery charge.


    (c) to re-stock, destroy or dispose of the returned product at our sole discretion without any liability to you should we not receive payment for re-delivery within 14 days of the payment request.

    Last Updated: February 2013